Contact us

Other ways to reach us

• Active trip issues — call or text the number on your booking confirmation; on-island team is on call 24/7.
• Email — aloha@reefride.co for general questions, support@reefride.co for booking and host issues.
• Safety incidents — file a report through our safety portal so it routes directly to the on-call safety team.
• Press & media — logos, photography, and fact sheets live on our brand portal.
• Self-serve — most common questions are answered in our FAQ.

Support hours

Email replies within one business day, 7am–7pm HST. Active-trip phone support is staffed 24/7 — call the number on your booking confirmation rather than emailing for anything time-sensitive during your trip.

Mailing address